Bristol City Council is the data controller (on behalf of Energy Service Bristol) for the purposes of the Data Protection Act and other regulations including the General Data Protection Regulation (Regulation (EU) 2016/679), which means it determines what your data is used for and why it is collected.
Personal information and data is collected on the Energy Service Bristol website when individuals:
- Use the contact form to get in touch
and have given their clear consent.
The Energy Service Bristol website contains webforms (such as the contact form ) which can be used by visitors wishing to submit their contact details or other useful information. If you enter your details on the form, it is sent directly to a Bristol City Council email address.
Any data you submit will be used solely by Energy Service Bristol and/or Bristol City Council for getting in contact with you or where applicable providing the services that you’ve requested.
Links to social media
The Energy Service Bristol website has links to its social media pages and accounts. Energy Service Bristol doesn’t collect any personal data through these links. Please check each social media platform for their privacy policies or contact them directly if you have any questions.
Sharing button for social media
Newsletter sign up
The Energy Service Bristol website allows you to sign-up to its related newsletter.
You can withdraw your consent to the Energy Service Bristol newsletter at any time you choose by emailing firstname.lastname@example.org or by clicking the ‘unsubscribe’ link in the footer of any email we send you.
The Energy Service Bristol website has links to external websites. Energy Service Bristol and Bristol City Council takes no responsibility for the content or data protection on these sites. Please check their privacy policies or contact the organisations directly if you have any questions.
When we may share your data
Energy Service Bristol and Bristol City Council may share your information without asking you if:
- the law says we must
- there is a risk of serious harm or threat to life.
Energy Service Bristol sometimes stores small files called ‘cookies’ on your computer or other device to help improve your experience on the website. Our cookies cannot be used to identify you personally.
For the SONNET project building manager and citizen surveys BCC is the data controller and Bristol Energy Network is the data processor. The SONNET surveys privacy notice can be found on our website here.
How to see the information we hold about you
Under the Data Protection Act, you can ask Energy Service Bristol and/or Bristol City Council for the following information:
- confirmation that your personal data is being processed by Energy Service Bristol and/or Bristol City Council
- a description and copy of the personal data
- the reasons why the data is being processed
- details of who we have, or might, give it to.
Data Protection Notification
You may view Bristol City Council’s Data Protection Notification by searching for its registration number – Z5873747 – on the Information Commissioner’s website.
Contact the data protection officer
Data Protection Officer
Bristol City Council
V1.05 (Updated 05/11/2020)